RETURNS and EXCHANGES: Customers are responsible for return shipping charges. You will not be refunded until the merchandise is returned to the store. If you have any questions please call us at 267.454.4756. All returns must be authorized in advance by obtaining a Return Authorization Number (RA). To obtain an RA, Please email us or call us at 267.454.4756 Please include your name, address, phone number and order number in your correspondence, along with your reason for returning the item(s). We do not refund the original cost of shipping, and a restocking fee of 20% may apply to returns. Any Items returned without obtaining an RA will be refused and automatically sent back to customer at their own expense. Customers are responsible for taxes and shipping on replacement items.